Help & Questions

IRON FORCE is built on trust — and that starts with how we treat our customers.

Frequently Asked Questions

🚚 Shipping & Delivery

How long does shipping take?

All orders are processed within 1-3 business days. Delivery typically takes 15-30 business days depending on your location. Once your order is dispatched, you'll receive a tracking number directly to your email so you can follow your package every step of the way.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $30 USD. For orders under $30, a small shipping fee applies at checkout.

Do you ship internationally?

Yes, we ship worldwide. Delivery times may vary depending on your country and local customs processing.

Will I receive a tracking number?

Absolutely. Once your order ships, a tracking number will be sent to your email address. Please allow 3-5 business days after dispatch for tracking information to update.

📦 Orders & Cancellations

Can I modify or cancel my order?

Yes — but you need to act fast. Contact us within 24 hours of placing your order and we'll do our best to accommodate changes or cancellations. After 24 hours, your order may already be in processing and we cannot guarantee changes.

What if I ordered the wrong item or size?

Reach out to us as soon as possible at support@ironforcegym.com and we'll help you sort it out. If the order hasn't shipped yet, we can make the change. If it has, we'll guide you through the return process.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. To initiate a return, email us with your order number and reason for return. Return shipping costs are covered by the customer.

How long does a refund take?

Once we receive and inspect the returned item, refunds are processed within 5-7 business days back to your original payment method.

What if my item arrived damaged or defective?

We're sorry to hear that! Please email us within 48 hours of receiving your order with photos of the damage. We'll send a replacement or issue a full refund — no return required.

💳 Payments

What payment methods do you accept?

Available payment methods are displayed at checkout. All transactions are processed securely — your payment details are never stored on our servers.

Is my payment information safe?

Yes. Our store uses industry-standard SSL encryption to protect your personal and payment information at all times.

📧 Contact Us

Still have questions? We're here to help. Email us at support@ironforcegym.com and expect a response within 24 hours, Monday through Friday.

IRON FORCE. Built different. Built for you.